About the position:
As Customer Service Representative (CSR) you understand internal and external customer needs, provide insights and deliver exceptional customer service in line with our standards. As primary contact for our customers you will not only be responsible for the entire Order To Cash process but also manage customer inquiries and feedback. You partner with internal stakeholders, such as Sales, Product Management, Planning and Logistics to deliver results consistent with the business strategy. Because the product portfolio is diverse and complex, your priorities will change daily. Customer The position is based in Rotterdam and your focus area is Europe.
As Service Representative you are open minded, resilient, proactive and you like challenges and multicultural environments. By utilizing your cultural awareness, you know how to adapt to specific needs, and you are excellent in managing expectations and relations. You have a natural way of convincing people, combined with a logic mindset and a drive to get things done in the most efficient way.Required Qualifications, Skills and Experience:
- Bachelor’s Degree or equivalent.
- Previous experience in Customer Service, Supply Chain, Logistics or Internal Sales experience in an international environment.
- Experience with SAP/ERP system and/or Sales Force.
- Fluent in English and German are required, both verbal and written. Additional EU language is preferred.
- Strong commercial acumen.
- Good analytical and communication skills.
About the employer:
Synthomer is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, they work with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. Synthomer offers an interesting position within a dynamic aerea and market-based working conditions. Your performance in this role can make a significant difference in the results of our factory.